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Your regulars, your keys and your Thursdays, all in order
You know which client leaves the key under the pot and whose dog can't be let out. What wears you down is the envelope that wasn't on the counter, the 7am text saying today doesn't suit, and pricing a first clean off a phone call. Sort those out sitting in the car between houses.
A working week, in pages
"It's not too bad"
Everyone says that about the oven they haven't opened in four years. Let new clients tap through bedrooms, bathrooms, pets and whether it's a first deep clean. They see a range, and you see what you're walking into before you drive over.
estimate for house cleans from $120: bedrooms, bathrooms, pets, first deep clean or regular
Weekly, every two weeks or monthly
A monthly clean takes far longer than a weekly one, but clients only see that you charge more for coming less. Lay the options side by side with what each covers. The inside of the fridge stops being a negotiation at the door.
packages for home cleaning: weekly $95 a visit, every two weeks $110, monthly $140 with oven and inside of fridge
Terms before the key changes hands
You've driven to a locked door and lost the hour, and sooner or later a chipped vase will get blamed on you. Put your notice period, lockout fee and how breakages get handled in plain sections before the first clean. They sign with a typed name and you're told the moment it's done.
agreement for Hannah Reid, cleaning every two weeks at $110: 24 hours notice to cancel, $50 lockout fee, breakages reported the same day
The day before a move-out clean
A move-out clean needs the rooms empty and the power on, and the tenant is still filling boxes. Send the time and a short prep list, and they confirm in a tap or ask to move it. If it moves, you've got time to fill the gap.
confirm Owen Marsh move-out clean Friday 9am, 6 Fern Court, $280, rooms empty, power on, key with the agent
The envelope on the counter
Ruth has left cash on the side for six years, and this is the third week it wasn't there. Send the weekly clean as an invoice, then set it in the app to go out by itself. She pays from her phone and you stop looking under the fruit bowl.
invoice Ruth Aldridge, weekly clean 3 hours at $32, supplies $12
What wouldn't lift
The agent will walk through with the tenant's bond in mind, and the wine stain on the carpet was there when you arrived. Go room by room, marking each one with a note on what wouldn't come out. It goes in writing before anyone can say you missed it.
report 6 Fern Court move-out clean for Owen Marsh, $280: kitchen pass, oven pass, bathroom pass, lounge carpet attention, old wine stain didn't lift
Questions
I clean every two weeks. Can an invoice repeat on that?
Not exactly. Repeating invoices run every week, month, 3 months or year. For a two-weekly client, repeat a flat monthly amount or send each invoice yourself. Clients can only pay those by card once your own Stripe is hooked up.
Can I charge when someone cancels the morning of the clean?
It's far easier if they agreed to it first. Put the notice period and the fee in your signed agreement, then add it as a line on that week's invoice. Whether a fee like that holds up depends on where you are.
Should I put alarm codes or the key spot on a page?
No. A link can be forwarded, so keep door codes and hiding places off it. Get those from the client by phone and keep them somewhere of your own.
Read next
- How to get paid online as a small businessPayment links, invoices and bank transfers compared, with what the fees come to on real job sizes. The tradeoffs are laid out plainly, so you can pick what suits your work.
- How to reduce no-shows: confirmations, reminders, deposits and a clear policyNo-shows fall when a booking is confirmed, the customer is reminded, changing it is easy, and something is at stake. This guide gives you the schedule, the wording, a deposit example and the legal caveats.
- How to write an invoiceWhat belongs on an invoice, how to number it and how to set terms that people actually follow. Includes a worked example and wording you can copy.
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