An appointment confirmation people answer in one tap

A confirmation turns a loose arrangement into a fixed time both sides have seen. This page shows when, where, who's coming, how long it takes and how to prepare, then offers three buttons: confirm, add to calendar, or ask for another time. You find out early if something won't work.

When to use it

• A booking made by phone last week needs putting in writing.
• A long drive to a job means a missed visit costs you half a day.
• The customer has to prepare, such as clearing a cupboard or fasting before an appointment.
• You're sending the name of a new team member the customer hasn't met.

What a good one includes

• Day, date and time together. 'Thursday 10:30' alone gets misread.
• How long it will take, so they can plan around it.
• The full address, since people forward these to whoever will be home.
• Who's coming, which helps at the door.
• A short prep list. A customer who's ready saves you a wasted trip.
• Your change policy, in one line, with the notice you need.

Make one by saying what you need

Text it, type it or say it, the way you'd tell a colleague:

Confirm Priya's hygiene appointment at Maple Dental on Tuesday at 2:15, 45 minutes, with Dr Lowe, ask her to arrive ten minutes early.

Questions

What if the customer doesn't respond?

Treat silence as unconfirmed and try a call the day before if the visit matters. A missing reply is an early warning, and you can use the slot differently if you need to.

Can I charge for a missed appointment?

Usually only if the policy was agreed in advance, and local rules may limit it. Put it on the page so the customer has seen it.